Shipping, Returns & Refund Policy

1. Worldwide Free Shipping

We are a UK-based food supplement brand and we offer free worldwide shipping on all orders.

We aim to process orders within 1–3 working days. Delivery times may vary depending on your country, local courier services, customs checks, public holidays, or delays outside our control.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

2. International Orders

We ship worldwide, but customers are responsible for making sure the product can be legally imported into their country.

Some countries may apply customs fees, import duties, taxes, or local handling charges. These charges are not controlled by us and are the customer’s responsibility unless stated otherwise at checkout.

If an order is refused, returned, delayed, or destroyed by customs due to local import rules, we will review the case individually and help where possible. Refunds may only be offered if the order is returned to us in a suitable condition and is eligible under this policy.

3. Our Return & Refund Promise

We understand that every situation is different. That is why every return or refund request is reviewed carefully by our customer support team.

If your order is eligible, we will offer a suitable solution, which may include:

• A refund
• A replacement
• Store credit
• Help with a delivery issue
• Further investigation with the courier

We always aim to handle each case fairly and clearly.

4. Change-of-Mind Returns

If you change your mind after receiving your order, please contact us within 14 days of delivery.

To be eligible for a change-of-mind return, the product must be:

• Unopened
• Unused
• In its original packaging
• With the safety seal fully intact
• In a resaleable condition
• Returned with proof of purchase

Because our products are food supplements intended for consumption, we cannot accept returns of opened, used, unsealed, or partly used products unless the item is faulty, damaged, or incorrect.

5. Opened Products

For health, hygiene, and safety reasons, we are unable to accept returns of opened supplement bottles.

This includes products where:

• The seal has been broken
• The bottle has been opened
• Capsules have been used or removed
• The product has been partly consumed
• The packaging has been damaged after delivery

This does not affect your legal rights if your item is faulty, damaged, incorrect, or not as described.

6. Damaged, Faulty, or Incorrect Items

Please check your order as soon as it arrives.

If your item arrives damaged, faulty, leaking, missing, or incorrect, please contact us within 48 hours of delivery where possible.

Please include:

• Your order number
• Full name
• Email address used at checkout
• Photos of the product
• Photos of the outer packaging
• A short description of the issue

Once we receive the information, we will review your case and offer a suitable solution if eligible.

7. Refund Process

Once your return or refund request is received, our team will review the case.

If a return is required, we will provide instructions on where to send the item. Once we receive and inspect the returned product, we will confirm whether the refund has been approved.

If approved, refunds will be sent back to the original payment method. Refund processing times may vary depending on your bank or payment provider.

8. Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs.

If the item is faulty, damaged, or incorrect, we may cover reasonable return shipping costs or provide a replacement, depending on the case.

We recommend using a tracked return service, as we cannot be responsible for returned parcels that are lost in transit.

9. Orders Returned to Sender

If an order is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, customs refusal, or the parcel not being collected, we will review the case once the parcel is returned to us.

If eligible, we may offer a refund minus any shipping, return, customs, or handling costs charged to us.

10. Missing or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us at [Insert Email Address].

We may need to investigate with the courier before offering a replacement or refund. If the parcel is confirmed lost, we will review the case and offer a suitable solution if eligible.

11. How to Request a Return or Refund

To request help with a return, refund, damaged item, or delivery issue, please email:

info@lifelinenutra.com

Please include:

• Your order number
• Full name
• Delivery address
• Reason for request
• Photos if the item is damaged, faulty, or incorrect

Our team will review your case and respond as soon as possible.

12. Important Supplement Disclaimer

Our products are food supplements, not medicines.

They are not intended to diagnose, treat, cure, or prevent any disease. Food supplements should not replace a varied, balanced diet and healthy lifestyle. Always read the label before use and speak to a healthcare professional if you are pregnant, breastfeeding, taking medication, have a medical condition, or are unsure whether the product is suitable for you.